Frequently Asked Questions
Answers to Frequently Asked Questions
Web Site Related QuestionsQ: I am a member of a credit union and the system does not accept my routing and account numbers, why?
Unlike your Credit Union, this system requires that your entire account number be used as it appears along the lower left of your checks. It usually comes right after your nine digit routing number. Use only the routing and account numbers, omitting the check number, and try to logon again. If further assistance is needed, please call us at 1-800-275-1053 24 hours a day or contact us in the chat room weekdays 7AM - 10PM CST.
Q: I sent a complaint about Web site/functionality, I haven't seen a change.
We are constantly reviewing how we can serve our customers better over the Web site. Your comments are forwarded to our Web Development Team.
Q: What level of security do you have on your Web site?
For information on our security features, please scroll to the bottom of the initial Check Reorder Express homepage for the VeriSign Secure Site logo. Click on the icon for specifics on Security Socket Layer (SSL) encryption, servers and validity status. You will find other information about the security features and policies of Clarke American when you click on the "Privacy" icon at the bottom of our Check Reorder Express homepage. If you have any other questions about security at clarkeamerican.com please send an email to security_officer@clarkeamerican.com.